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Modelling the Knowledge Transfer
The Knowledge Supply Chain
Every new business software implementation has three critical success factors:
- first, alignment of the business processes with changing organizational goals;
- second, their precise recreation in the IT system;
- and third, optimal user preparation for the new tasks and assignments.
In the course of the project your greatest challenge is to ensure effective knowledge transfer between consultants, the business functions, development, trainers and end users. The Knowledge Supply Chain modeling methodology that TTS has developed is all about “putting good practice into practice”. It’s the key to your project’s success.
Typically, a project begins with the modeling of business processes. If these are already described and implemented in the system, TTS Knowledge Force validates them using functional and integration tests. In the course of this validation, the software runs each process at least once and records its compliance on a test log. In the next stage, this test documentation serves as the raw material for user documentation and training materials, which are refined accordingly. If an application is to be deployed in several locations, a further dimension comes into play, i.e. localization, the adaptation of the material according to specific (e.g. departmental, language or other) business requirements. To ensure that the documentation stays current after the system goes live, the Knowledge Supply Chain continues through-out the entire application life cycle, factoring in any later changes to processes and systems.
Our most important design consideration in the TT Knowledge Force software suite was to recreate this knowledge transfer model in a modular fashion, from process definition through to user qualification. This approach ensures the enrichment of documentation over time and the creation of a comprehensive and integrated knowledge environment for process and user documentation. End result: smooth, time-effective knowledge transfer and sharing for everybody involved.
