To ensure smooth goods transfer between the various production facilities of an important industrial customer, and its European and global supplier network, DHL Freight developed a unique software platform, Freight Chain Manager. Terminal operators at DHL and its suppliers had to be schooled in error-free usage of the software. Uwe Wolsbeck, project leader for Europe-wide training at DHL Freight, explains the situation at the start of the deployment: "A classical training approach, requiring employees to be physically present at a central location would have entailed considerable expense. Instead, we chose a cost-effective option: together with TTS authoring, we rapidly created a learning program for Freight Chain Manager."

TT Author, the authoring tool within the TT Knowledge Force suite, recreated Freight Chain Manager down to the last detail. Using a variety of everyday business situations, the users could practice working with the software "hands-on" and got direct answers to their most frequently asked questions. At the end, a set of questions tested their knowledge level. Users can call up an automatically created user handbook on Freight Chain Manager at the touch of a button, and the learning program is available to users via an online platform or, if they prefer, via CD-ROM. Multilingual capabilities mean the program is available across Europe: users simply select a language before the start of the program; they can then read and hear clarifications in their mother tongue.

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