• Business Support & Application Management: Who you are gonna call? Unsere Anwendungsprofis!
    tts Digital HR Experts
    Business Support &
    Application Management
Who you gonna call? Our application professionals!

If there’s a problem in an integrated HR platform, many vital processes come to a standstill. Reliable operations are therefore a must for your HR work and your company. Our application management experts ensure everything keeps running. Certified experts reliably maintain your interfaces and applications – day in, day out, on your servers or in the cloud.

Uncompromising service quality is what sets us apart from other providers – along with our price model. Our experts don’t charge by the hour, only for the services they actually provide. Thanks to Made in Europe nearshore services, these are provided simply, reliably and represent unique value for money. Even in time zones with different service level agreements, we are of course always there for you.

Always at your side

Has your HR system suddenly gone on strike? Or is an update or new release due? Or do you need additional functions fast so as to meet new requirements? Then it’s good to know you have a highly skilled partner at your side. Whether it is SAP ERP Human Capital Management, integration via interfaces or SAP SuccessFactors – we are there for you.

 

Our Application Management experts know about more than just the technology. They are skilled consultants who are familiar with all kinds of challenges and support you with the combined wisdom of all their experience. Whatever happens – we will take care of it for you. That’s a promise.

Application Management from A to Z
 

We are happy to help you with our SAP Application Management Service (AMS)
after the go-live, too. We will accelerate user adoption of SAP SuccessFactors or SAP ERP Human Capital Management and the return on investment.

Incident and problem management –
fast response

Our experts support you every minute of every day. We analyze technical problems, look for errors with system suppliers, communicate with key users, and much more.

Release management –
always well informed

Our consultants will keep you regularly updated with the latest news about system maintenance, functionality, patches and upgrades – all individually tailored to your IT landscape. On request, we can also generate a detailed risk analysis, including potential solutions.

Change request –
easy modification of systems

You can request minor modifications with a click of the mouse via our ticketing system. We will plan more major ones together with you. In close coordination with you, our consultants will take care of the entire change request process – analysis, evaluation, coordination, design, implementation, documentation.

Enhancement requests –
broadening your perspective

Does your system need to meet requirements that go beyond the standard? Then you should request Professional Services and a Customer Development Project from SAP, potentially even develop a custom solution based on the SAP HANA cloud platform. None of that is a problem – we will support you in every step, from documentation and testing to approval.

Business support –
creating acceptance and satisfaction

Key to smooth HR operations and rapid user adoption is an SAP Application Management Service (AMS) that is tailored to your requirements. We will train and coach your key users, provide support in daily operations and thus make your employees’ jobs easier. We are also there for you when it comes to defining change requests and testing.

Business process outsourcing –
outsourcing SAP solutions effectively

We will help you outsource the business and IT support for your SAP HR applications. In service level agreements, we will define the scope of the service, response times and the quality using transparent, verifiable values.

Application Management from A to Z

We are happy to help you with our SAP Application Management Service (AMS) after the go-live, too. We will accelerate user adoption of SAP SuccessFactors or SAP ERP Human Capital Management and the return on investment.