Digital HR system for the “World’s best postal service”

For the fifth time in a row, Swiss Post has been awarded the “World’s best postal service” title by the Universal Postal Union. The 55,000 employees in the fields of transportation, logistics, finance and informatics are a key factor behind this award. The executive management is very aware of this and is looking for solutions to further simplify the internal processes for its teams.

Swiss Post had already made great strides as regards digitalization. HR was now also on the brink of a new era with its move into the cloud. The new system requirements for eRecruiting, internal training, staff appraisals and succession planning were crystal clear, but also very challenging – the system needed to be powerful and secure with a cutting-edge, intuitive user interface. It was essential that new functions could be implemented quickly. Equally, it was important that maintenance costs and workload remained manageable. What’s more, everything also had to work on mobile devices via the app.

tts was able to offer the perfect solution – the cloud-based SAP SuccessFactors HR management system. By drawing on its extensive experience and deep understanding of complex business processes, the consulting organization has modernized and digitalized the processes for all aspects of recruiting, learning, performance and succession.

Implementation involves a lot more than simply setting up the cloud infrastructure and overcoming the technical challenges. It’s important to create processes that people can work with effectively and securely – especially when it comes to HR. People need processes with which they feel comfortable.

tts introduced the HR teams to the new system step by step. At a joint orientation session, they got to know the system, tried it out and contributed requirements from their own everyday working lives. At the process workshop, the objectives of the three different corporate areas were defined in concrete terms and the new system structure was planned.

The HR teams at Swiss Post are delighted with the cutting-edge, digital HR system – work is now faster, procedures are more transparent thanks to useful statistics, there’s a greater level of trust among employees, and costs are lower. All in all, an excellent move into the cloud for an excellent organization.