Baloise originally wanted to introduce the Digital Workplace with a big bang. However, the risk of a short-term drop in performance due to the enormous strain on employees spoke against this, says Patrick Friedrich. Instead, the rollout is taking place in three phases, two of which are mostly completed. All employees in phases one and two have already received new notebooks with touch screen and pen input as well as the pre-installed QuickAccess of the tt performance suite. They are also being trained in the use of the new software, as Baloise is switching to Windows 10 and replacing Lotus Notes with Outlook. In addition, the employees also have to familiarise themselves with new MS Office 365 functionalities such as SharePoint, Skype for Business, Yammer or One Drive.
As part of a blended learning concept, Baloise provides employees with several push learning formats for this, which build on each other and complement each other. These include individual appointments at the handover of notebooks, including an introduction to QuickAccess, which initially provides performance support for Windows 10 and Office 2016. Other push formats include webinars, classroom training and consultation hours in a small showroom, which employees can visit spontaneously to get support from a colleague for technical questions.
In addition to the push formats, users can access various pull formats at any time, including multilingual step-by-step instructions, top news on current help topics via QuickAccess or a Digital Workplace Help Centre with instructions and video tutorials.