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Conrad Electronic - a mail-order dealer on the road to eCommerce

How Contrad Electronic, with the support of the authoring and documentation software tt knowledge force, could handle its process changes in such a way that they were accepted and used by employees.

With some 350,000 articles in its product range, several catalogs published each year, branches in large cities, eCommerce and mCommerce, B2B and B2C – whoever starts to imagine the processes that make Conrad Electronic so successful soon finds that the full picture is hard to grasp.

With the support of the authoring and documentation software tt knowledge force, the family business could handle its process changes in such a way that they were accepted and used by employees, reported Georg Thoma, leader of company development.