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Entertainment also has its part to play

How Switzerland‘s supplier of TV services and the country’s fastest Internet connections, upc cablecom tailored its learning processes to the corporate philosophy.

Based in Zürich, upc cablecom GmbH is Switzerland‘s largest supplier of TV services and the country’s fastest Internet connections. A subsidiary of the world’s largest cable network company, Liberty Global, upc cablecom achieved revenues of more than 1.2 billion Swiss Francs in 2013. The company employs more than 1,600 People.

The starting gun for a broadly based employee training programme was fired when, a few years ago, new products were incorporated into the upc cablecom portfolio and new employees were recruited. These new employees – in particular those working in the call centres – required greater product knowledge, together with information about the processes and technology.