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Harmonized training processes from the cloud

SAP SuccessFactors means far greater transparency and efficiency in personnel development processes

A premium fashion house is using the SAP SuccessFactors cloud solution to harmonize global training processes for more than 14,000 staff members, making the leap from manually updated Excel lists to a state-of-the-art digital knowledge platform in the space of nine months.

Efficient and standardized processes

A global training program run by HUGO BOSS University already placed the fashion and lifestyle company in good stead, with staff completing training in 2,500 classroom-based and 40,000 online courses each year. All the same, although everything looked great on the face of it, there was a huge amount of administrative work going on behind the scenes. The Learning Management System (LMS) was out of date, the training organization was cumbersome and processes were supported by Lotus Notes, Outlook, Excel and homemade applications – all in all, the sheer volume of incoherent processes meant a lot of work and errors. The demand for training was being met directly by three different departments, but also by the subsidiaries. The aim was clear – to create efficient, standardized processes, put in place a technology that can take care of everything and give staff more responsibility for planning and implementing their own training in the spirit of user empowerment.

“Based on the excellent performance of the cloud solution and positive user feedback, we rolled out the LMS across the group just a few weeks after the pilot phase.”

 

Kei-Oliver Giraud | Retail Training Manager

From kick-off to live operation in nine months

As a cloud solution that can be used to replace old systems and digitalize, harmonize and transparently map training and reporting processes, SAP SuccessFactors was an obvious choice. tts was picked as the implementation partner and a joint kick-off meeting was held to analyze system and training requirements. The first step in preparing for the global rollout was to pilot all the e-learning functionalities using SAP SuccessFactors. The focus in this phase was on system performance and user acceptance. Based on the excellent performance of the cloud solution and positive user feedback, HUGO BOSS rolled out the LMS across the group just a few weeks after the pilot phase. In 2018, all employees worldwide were able to access a standardized digital training catalog with just a few clicks.

User empowerment – more transparency, efficiency and autonomy

Another goal that was achieved was giving users more control over their training, as staff can now create their own customized training plan. A history listing completed training components also ensures transparency. Meanwhile, integrated links to external content such as TED Talks and Rosetta Stone provide access to a more diverse range of learning resources. What’s more, if staff lodge a request for training but no dates are available as yet, the system sends them a push notification as soon as the relevant training has been scheduled. Managers can use a cockpit to access dashboards and reports that help them manage their staff members’ training. Last, but by no means least, the system has significantly reduced the administrative outlay for administrators, trainers and the HR department. Kei-Oliver Giraud, Retail Training Manager at HUGO BOSS, has seen costs for support drop: “Thanks to the collaboration with tts we have been able to build up a huge amount of know-how inhouse. As a result, we are only going to need support every now and again in the future.”

Planning in advance for data protection and location-based learning

Large companies with a decentralized structure should involve their data protection officers and the works council in HR transformation projects right from the start. HUGO BOSS minimized any risks in advance by separating its HR and Retail systems, with only HR staff able to access user data. “The complex authorization concept was developed in cooperation with tts, who checked every report against requirements,” explains Daniel Pfeffer, Consultant IT HR at the fashion house.

“Thanks to the collaboration with tts we have been able to build up a huge amount of know-how in-house. As a result, we are only going to need support every now and again in the future.”

 

Daniel Pfeiffer, Consultant IT HR

And what about the future?

SAP SuccessFactors provides the technical platform required for mobile and location-based learning. The training courses can already be accessed in HUGO BOSS stores on a PC or an iPad, although performance depends on local bandwidth.

Facts & Figures

  • 14,000 employees worldwide, 7,600 of whom work in stores
  • 2,500 classroom-based and 40,000 online training courses per year
  • Sales (2017): 2.7 billion euros
  • In addition to the LMS project, the company established a dedicated “New Work” project group to focus on digitalization in the workplace