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Leading regional Asian bank paves the way for digitization of systems training

The interactive e-learning modules allowed 289 of its private banking front office users to learn through system simulations at their own learning pace – resulting in over 50% cost savings and increased learning effectiveness.

The customer

Headquartered in Singapore, the client, a leading bank in Asia, has approximately 21,000 employees with branches across 18 markets and is listed on the SGX. In recent years, the client has recognized the power of digitizing corporate learning and has entrusted tts partner Synpulse to evolve its training solutions. With the aid of tt performance suite, the client is one of the early adopters in the Singapore Financial Industry to digitize its systems training and paves the way for other banks to do the same.

The challenge

Previously, the bank’s employees had to attend workshops whenever there were enhancements. This incurred unnecessary costs, leading to productivity loss and high cost of training. Trainings were conducted in classrooms and training materials produced were often presented in static and non-engaging manner in PowerPoint. As a result, very little knowledge from the classroom training was retained and the employees relied on the handouts to re-learn and navigate through the systems by themselves.

The project

tts partner Synpulse utilized tt performance suites' ergonomic software capabilities to create interactive system simulations. 87% of front office users reported that the simulations closely resembled the systems and helped them greatly in mastering the systems. The bank also found that its cost of training was reduced by 52.3% with total hours spent on training decreased by 46.2%. The significant improvements in productivity and user engagement resulted in four subsequent training solutions projects.

tt performance suite has strong authoring capabilities to produce realistic simulations for end-users. In the domain of systems training, tt performance suite is especially useful for transferring knowledge in an engaging and effective manner. The e-learning modules created were well-received by staff and it enhanced learning capabilities through its flexible learning pace and experiential nature.

 

Corporate Learning project manager at leading regional Asian bank

The implementation

The authoring team worked closely with various functions across the bank to ensure that modules were relevant and engaging. Over the span of four projects engaged with the client, Synpulse has created over 25 e-learning modules with the help of tt performance suite. These modules covered a range of bank processes and train front office users to navigate across various platforms.

tt performance suites' cloud hosting solution made it easy for several authors to draft and review a module independently via the module’s portal links. Distribution of learning content was done via the client’s intranet, thereby making learning content easily accessible to all required staff members.

The benefits

  • 52% cost savings
  • increased learning effectiveness
  • 46% time savings

Experiential learning: Through the e-learning modules, users are given the opportunity to undergo realistic simulations of how databases and systems function in reality.

Flexible learning: e-learning modules allow users to control the pace of their learning, thereby better tailoring their learning to suit their individual needs. 

Deepening of domain knowledge: Compared to classroom trainings, topics covered in e-learning modules allow users to have more in-depth knowledge of the topic and thus have a more holistic understanding of the subject matter.