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Learning Management System harmonisation at E.ON

How the electricity and gas utilities company E.ON harmonised its various existing Learning Management Systems and transferred them to a common SAP platform.

The customer

With more than 88,000 employees and a turnover of roughly 88 billion, e.on is one of the largest private electricity and gas companies worldwide. As a clearly focused enterprise with a leading market position in its core businesses and nearly 30 million customers, e.on has operations in more than 30 countries. The company came into existence through the merger of VEBA AG and VIAG AG in June 2000.

The challenge

The requirements for an integrated learning management system (LMS) were demanding. The business blueprint comprised some 500 pages, while the technical concept ran to approximately 1,000 pages. This alone indicates the sheer scope of the project, but on top of this, the previously decentralized further training processes had to be harmonized; before the project more than 60 training suppliers from three countries were involved. The main challenge was to harmonize the existing LMS and transfer it to the SAP platform. In addition, the LMS had to be integrated into e.on’s SAP HR and commercial systems.

The solution

All of the required training materials were created with the help of tt knowledge force: e-learning modules, 142 slide presentations, 156 handbook pages and approximately 600 laminated quick reference cards. Four web-based training (WBT) modules were also produced, with a combined duration of three hours and three language versions. On top of this, 26 training sessions were accomplished and 150 FAQs produced. This then was the quantitative framework for the training project.

“Many thanks to tts for the great collaboration. You truly are a knowledge transfer company.”

 

Dr. Ulrich Lenz, Vice President Learning Systems & Controlling at e.on

The implementation

An e.on project leader coordinated a team of up to 40 employees and ten project work packages involving five market units. After the extensive documentation had been created, e-learning modules could be produced while presence training was already taking place in parallel. tts schooled five internal trainers in the new materials; these trainers in turn schooled 199 training specialists in the field. Once the platform was up and running, the development team and all of the e.on IT market units tested the system step-by-step for three days, before it went into live production.

The benefits

The quality of the newly created training setup could be assessed with the help of a balanced scorecard which – considering the timeframe and scope – revealed an astonishing outcome. Out of a maximum of five points the new training materials scored 4.7. A particular plus was the playful nature of the knowledge transfer. With the transfer of the existing LMS Academy Online to a common SAP platform, learning at e.on really has been reconstructed around the needs of the user.