On Twitter, Facebook or Google+
The Digital Colleague - Performance Support
Helping co-workers in their “moment of need” with performance support.
You pick up 70% of knowledge at the workplace, 20% via social learning and just 10% via formal learning and training. For this reason, many companies have said goodbye to “learning ahead” and stockpiling knowledge. Instead, they are relying on “learning on demand” and performance support.
To make the transition they need high-performance software that makes context and role-based information available at the exact moment when it is required: the “moment of need”, when knowledge is applied directly within the work process. This is like asking your colleagues for advice, but in electronic form.
Click "Download" to read the whole article.