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With tt performance suite, Liebherr is creating e-learning for 15,000 employees
At the Liebherr Group 15,000 employees are currently being trained with e-learning courses that the company’s own internal authors create with tt performance suite. Now users can benefit from the content within other lines of business within the Group.
Today, the Liebherr Group is not just one of the world’s largest manufacturers of construction machinery, but also recognized in many other sectors as a supplier of technically sophisticated, benefit-oriented products and services. Decentrally organized, the Group comprises eleven lines of business and is structured into manageable, autonomously operating business units. The holding company is Liebherr-International AG, which is based in Bulle (Switzerland).
Liebherr requires learning units for the Group worldwide, a situation ideally suited for e-learning. Given that the various lines of business require similar content, centrally managed content creation makes sense for the entire Group.
An analysis of its company training schemes led Liebherr to the conclusion that classroom training was no longer appropriate for educating more than 41,000 employees as well as external dealers, salespeople and mechanics. Therefore the Liebherr Earthmoving division initiated a project to transfer a large chunk of its training content via e-learning. After just one year it became clear that not only this part of the business, but the entire Group needed e-learning.
The purpose of the project was to train at first 15,000 (later 41,000) employees as well as external business partners faster, more efficiently and more sustainably. The largest possible degree of independence was important for the customer: this included qualifying technical experts internally as authors and creating their own content. The latter should be prepared in such a way that all companies could use it worldwide – for example via templates that would allow users to orient themselves quickly.
Thanks to the server components we can deploy tt performance suite right across our operations. On the one hand the content no longer has to be duplicated, and on the other hand the users can see what content has convinced colleagues in other lines of business and other companies. This brings enormous potential for synergies.
Michelle G. Wagner, Head of Corporate eLearning, Liebherr-IT Services GmbH
The selection process started in 2011. Once Liebherr had brought together the requirements of the various sections of the Group and compared the solutions available on the market, Michelle G. Wagner, Head of Corporate eLearning at Liebherr IT Services GmbH, together with a Key Account Manager took part in workshops to get a picture of the software solutions. They chose tt performance suite.
Implementation and configuration followed, with tts setting up the server. In the customization phase Liebherr, under the guidance of tts experts, drafted templates, allocated roles, designed authorization concepts and linked the tool to the company’s central user administration. Eight selected authors received training in content creation with tt performance suite. Two administrators received separate training, which was also supervised by tts.
Next, Liebherr developed its own training concept in order to be able to produce its own training internally. Just three months later the Group was in a position to qualify authors (approximately seven new authors every two months). The project lasted 18 months from the selection phase to rollout, with the go-live in 2012.
The most important benefit for Liebherr lay in the synergies arising from the corporate-wide use of content. Moreover, knowledge transfer accelerated. The fastest implementation by far was a CRM project, in which the entire training course was created in just three weeks. On top of this the e-learning measures yielded the typical cost savings regarding travel and downtime.
The Group profited from the self-reliance of employees that results from the organization of e-learning schemes: they could now decide for themselves what content they needed and when to access any particular content.
Last but not least tt performance suite offers the opportunity to localize efficiently: it is easy to translate and prepare a course in multiple languages, as text can be rapidly exported and imported. For software e-learnings, Wagner regards re-recording as very helpful. The software is so flexible that it can be adapted to the various requirements of individual lines of business – and that also includes the look and feel of their respective color palettes.