Boosting digital knowledge transfer

When it comes to state-of-the-art knowledge transfer, LUKB has always made the most of all available options. The tts performance suite has proved a real game changer. This solution has helped users get the hang of applications such as Microsoft Office programs much faster. What’s more, general work instructions for processes and procedures are now made available in tts performance suite, and the component QuickAccess, supports virtually all 50 core applications. If users get stuck at a particular point in the work process, they can simply click on the orange symbol in the taskbar to access, for example, a step-by-step guide. This saves them time and frustration, and it keeps their workflow going smoothly. People who use the software are very productive and motivated.

These successes have encouraged users to try new things, as shown by the figures available via the analytics dashboard that was introduced in the middle of 2022. For example, in the last year, users visited tts performance suite 23,000 times to get help.  Since it was published, the document on initial installation alone—which describes how to implement the digital workplace application in the Citrix environment—has already been accessed 960 times. Considering the total number of LUKB employees, it is therefore hugely popular.

The access figures are only part of the picture, though. The crucial factor is whether the content actually helps users. The LUKB support team is convinced it does. As authors themselves, the members of this team are actively involved in creating new documents to make their colleagues’ work easier. Across the various LUKB departments, there are currently around 50 staff working as authors and, together, they have already written more than 1,500 documents. The LUKB motto “Content is King” encourages authors in the different departments to create content. The more staff who become actively involved, the faster the database containing the accumulated corporate knowledge grows.

A positive side effect of tts performance suite is that it promotes sustainability and saves resources, because – apart from a training guide when new staff start at the bank – no further printed documents whatsoever are required. tts has also made the onboarding process far more efficient. All documents for the relevant two-day course are created with the help of Producer, a content creation component of tts performance suite.

Although most learning content is now digital, in-person training is still useful. Learning the basics of the core application Avaloq is one example. LUKB says that all formats and solutions need to work together perfectly for knowledge to be transferred to staff efficiently and without any gaps. tts performance suite plays a key role in this process.

Established in 1850, Luzerner Kantonalbank AG (LUKB) has around 1,250 employees and is the leading bank in the Canton of Lucerne. Operating a total of 23 branch offices, it is one of Switzerland’s largest cantonal banks, with core areas of activity ranging from business and real estate financing to private banking. Customer proximity and a high level of performance are the standout features of LUKB, making it the bank of choice for customers, employees, shareholders and the region.