Digital Adoption Platform: tts performance suite

With tts performance suite by your side, you can bundle your entire reservoir of corporate knowledge into a single source. Not only that, but you can also deliver this knowledge ‘just in time’ to wherever it is needed – directly to the digital workplace and precisely tailored to the specific work context and role. This way, you can rest assured that your employees have access to exactly the type of individualized support they require when dealing with new applications, technologies and processes. This eliminates the time-consuming search for information because it is already available at the all-important moment of need.

Use tts performance suite to easily assign application guides for all Windows and web-based applications to specific tasks that arise during the day-to-day work with such programs. Our digital adoption platform provides relevant knowledge regarding processes, workflows, rules & procedures along with digital training material and company-specific basic know-how – all of which perfectly match the task at hand. Other sources of knowledge can also be integrated into this system. tts performance suite therefore acts as the central gateway for all questions, becoming users’ single source of truth.

Create

Cut your costs with the quick creation of all types of knowledge content, such as step-by-step instructions for workflows or application functions. The procedure is so uncomplicated that content can be produced not only by your authors, application and subject matter experts, but also by the actual end users. Thanks to an all-encompassing authoring component, knowledge content of the utmost quality – such as e-learning units and WBTs, or documentation and manuals – can also be created speedily and with a minimum of effort.

Deploy

Boost the efficiency and satisfaction of your employees by giving them exactly the support they need to perform their tasks via centralized access to the company’s entire stockpile of business knowledge. But there’s also another huge benefit: the fact that every employee only receives knowledge that is relevant to their role and matches the context of their current task. Precisely when it is needed and without having to arduously search for it – pertinent information on every web or desktop application, or on every process and business case at the touch of a button.

Curate

Thanks to the server-based content management backend in tts performance suite, you can keep your content clear, concise and up-to-date at all times. Both in-house and external content can be managed, structured and curated in a fully integrated manner. With regard to content, you can organize learning objects based on processes, topics or courses and prepare them for context-sensitive use as part of Performance Support. Version and variant management systems, along with numerous reporting options, round off the content management features.

Monitor

Thanks to the evaluation and reporting features in the Analytics Dashboard, you are always fully aware of your employees’ usage patterns and knowledge requirements. At a glance, you can see which topics, documents and content are in particularly high demand, how intensively individual items of content are used and which knowledge gaps still need to be filled. In a nutshell: You gain valuable insights that enable you to continuously optimize your support by adding missing content and updating it quickly.