Learning concept based on personas
While the tts performance suite provides staff with process and application support in their moment of need, the work of the tts learning architects starts at an earlier stage. They carry out a training needs analysis that helps them decide which learning content and formats should be used both inside and outside the tts performance suite.
In the first instance, the focus is not on training itself. As members of the change and learning workstream of the project, the tts learning experts created several user stories based on the BDO change story. These user stories took account of stakeholder expectations and strategic objectives. Working together with BDO staff members, six typical BDO personas were then developed on this basis. Starting with the question of what each of these personas needs to be successful in virtual teamwork, tts provided support for drawing up a learning concept. This was tailored precisely to the various personas’ training needs – and also addressed their insecurities and what motivated them.
Large range of learning formats proves a winner
This approach resulted in a large range of learning formats for the various project phases. To prepare and motivate staff for the imminent change, tts and BDO worked together to design a two-minute trailer and welcome sessions for up to 200 participants. Information about the technical and organizational principles for virtual collaboration was delivered via web-based training sessions based on specifications issued by the technical members of the project team.
In addition, the change and learning workstream and tts designed self-learning spaces that met the various personas’ needs and offered content for independent learning ranging from bite-sized learning nuggets to 45-minute webinars. “What we have achieved with tts, the persona concept that we worked out together, and the training blocks and formats derived from that concept is phenomenal – and will be useful to us in other projects, too,” says Proske.