E.ON – digital adoption for 72,000 employees

To optimize the support they offer the Group’s companies, E.ON authors create both general learning content for Group-wide knowledge management and highly specific learning content that is only published for certain business units and countries. Ready-made templates that can be customized using a wide range of colors and logos ensure uniform structuring of the available content. 

For quick and easy production of the learning content, the tts performance suite offers a recording function that can be used to develop various digital training formats – from step-by-step guides, PDFs, PowerPoint files and documentation to high-quality eLearning solutions. Authors who wish to delve a little deeper and produce sophisticated non-IT learning options, for example, can acquire the necessary skills in the webinars and online tutorials offered by the tts University.

Once content has been published, staff can use QuickAccess to call it up from their digital workplace or in the LMS. This includes standard content that E.ON also uses for training purposes, such as tts Microsoft 365 Empowerment.

Subsequent changes to an application or process are no problem either. All learning content can be adapted with minimal effort – partly because all training documentation is centralized and E.ON has implemented efficient coordination routines between the individual parts of the project.

With the help of the tts performance suite, E.ON has taken a relatively short time to create a broad-based, multilayer knowledge platform that maps the training requirements of users ever more effectively at each new development stage. It supports the 72,000 employees in their day-to-day work with various SAP and Microsoft applications, on the intranet or in the HR portal, and either via the cloud or on premises.

Besides a reduced training outlay, the energy Group is thus also ensuring a high level of user acceptance, because staff no longer need to learn in advance but can wait until the moment of need to access exactly the help they require with applications, processes and guidelines or during onboarding. “The tts performance suite gives us clear added value, as learning content is easy to create and modify. This flexibility perfectly meets the truly diverse requirements of E.ON’s international companies and employees,” sums up Annett Irmer, Head of HR Technology.

Specific plans already exist for the future use of the tts performance suite. When E.ON updates to Windows 11, for instance, QuickAccess will help users set up the operating system independently. In addition, the company wants to further simplify content creation in the future by implementing the digital adoption solution’s Creator module. And to ensure key innovations don’t go unnoticed, E.ON will soon also be using role-based push notifications to tell employees about changes to processes, guidelines or learning content.

E.ON is one of Europe’s largest operators of energy networks and energy infrastructure. Over 50 million customers put their trust in the innovative solutions of this Group, which generated sales of some 77.4 billion euros in 2021.