During major rollout projects, SBB quickly discovered the limitations to classic in-person training. Large numbers of participants (between one and two thousand) with different levels of prior knowledge and requirements were spread over the entire country and training had to be offered in French, German and Italian.
The costs of in-person training thus rapidly spiraled and time proved to be a problem, too. To help alleviate the situation, SBB turned to blended learning. From that point on, web-based training (WBT) has been used to teach the basics.
More in-depth knowledge and expertise is passed on in a range of modules that continue to be conducted in person. However, these courses now take less time, as a certain amount of the necessary know-how has already been delivered through WBT. What’s more, course documentation is also created and managed using the tts performance suite.
For example, trainees can continue to access up-to-date documentation any time after the courses, as well as additional training options incorporating simulation exercises. Special topics that only affect a small group of individuals and build on content from previous courses are covered in WBT to ensure cost efficiency. As these individuals are usually skilled experts, the relevant issues can be covered without additional explanations from a trainer.