Digital adoption und performance support for your core banking system
Do you want to replace your current core banking system with a better solution? Well, prepare to be faced with more than just technical challenges. Ensuring your staff have a perfect grip on the software is an equally important task. It’s also a difficult task, as they might well have to come to terms with completely new system landscapes and processes. Not just once, but time and time again, because every update and modification will open up a new gap in their knowledge. This leads to mistakes when entering data – and that poses a serious risk.
Using tts performance suite, you can facilitate the switch to your new system. A performance support tool supports your staff while they use the application, stepping in as soon as there’s a “moment of need”. The sophisticated system is entirely self-explanatory and helps users across all operational hurdles.
Achieve seamless transformations
Complete, reliable data sets play a fundamental role in ensuring smooth, uninterrupted operations during a roll-out. Day in, day out, your staff need to ensure such data sets are in place. This only works if they can use the relevant software perfectly from the very minute they get started.
The better the user adoption, the lower the error rate. Flawless manual transactions mean fewer corrections, which saves time, money and stress. In fact, estimates suggest that operating costs fall by up to 30 percent as a result.
Whenever your staff enter new customer data into an integrated system, every single key stroke has to be correct. At the end of the day, the work of the entire team is based on this information. Every mistake made when inputting data will lead to mistakes in processes further down the line.
Which core banking system is yours?