The project to roll out the solution – which included coaching the three key users from AT who would be generating the learning content at the organization – lasted from mid-2020 through March 2021. The next step after that involves training all AT staff so they can use the new system and harness its full potential.
Things were already going very well after the start-up phase at the end of March. “We’re really happy that ProcessWeb doesn’t just help us provide optimum support for our processes but also gives us a highly practical and innovative solution for pooling know-how and making it available to all,” explains Arie Huisman, Program Manager at AT. Staff training and support are indispensable, particularly right now, at a time when remote working is becoming increasingly important. “We put together an implementation plan for each team. ProcessWeb plays a decisive role. In fact, by using it as a basis, we have been able to train certain user groups in the new process very quickly. It is giving company-wide learning a real boost, which we can put to good use,” adds Huisman. The AT manager values the straightforward process for creating content, the option of compiling training courses for each team and the fact the solution can be quickly and easily adapted to new processes and legal requirements.
In future, AT staff will also benefit from the recording function in tts performance suite. This offers a simple means of recording process steps and making them easily accessible to staff in various learning formats. That even applies when process steps are being executed in different applications.
This variability, along with the benefits that come from using ProcessWeb, make tts performance suite the ideal digital adoption solution for authorities that need the ultimate in data and information security. Another genuine option we are looking into is the context-sensitive provision of all ProcessWeb content using QuickAccess, an exceptionally useful component of tts performance suite.