To design the communications landscape in the supermarkets with the highest possible level of user-friendliness, those responsible at REWE Markt GmbH and REWE Systems decided on a wide-ranging expansion of the “Orange communication channel.” The aim was for all information documents (legal guidelines, working procedures, forms, etc.), not just IT systems, to benefit from the fast search and user-friendly output formats. A project was therefore launched at the start of 2020 to migrate documents from the supermarket intranet to the “Orange.” In doing so, REWE is remaining true to the expert approach, as the respective specialist departments are responsible for the content and check to make sure the approximately 12,000 documents are up to date before migration.
Ahead of this, REWE Systems and tts therefore worked together to develop an app version of the “Orange” for Android-based MDE devices, and this was rolled out across Germany in March 2020. Since then, the devices are no longer simply used for ordering and stocktaking, but also as mobile sources of information. This ensures that, after migration, the knowledge can be used where it is needed – directly with the staff in the supermarket!