An outdated, complex system with zero support
The digital adoption solution that had been used to date had become outmoded and creating learning content was a very laborious process. Minor changes to learning content couldn’t be published easily and had to first go through a long-winded process before everyone in the organization could access them. What’s more, there wasn’t a dashboard to help users work out how to use the learning content. Ultimately, development work on the software was stopped and support was removed entirely in 2018.