A global industrial manufacturer powers Oracle UPK replacement with tts performance suite
A global industrial manufacturer operates in a high-stakes environment where operational efficiency and system reliability are critical. Following a successful JDE upgrade for one business unit, the customer prepared to continue the transformation with an upgrade from JDE World to EnterpriseOne (E1) 9.2 for another major business unit.
The challenge was twofold:
- Replace the discontinued User Productivity Kit (UPK).
- Train approximately 1,200 end users on new processes, navigation, and functional tasks without disrupting mission-critical operations.
To meet these demands, the customer turned to tts digital adoption solutions and iLearnERP, who delivered a comprehensive training and change management program.
- tts performance suite provided the Digital Adoption Platform, enabling the customer to rapidly develop and deploy training content directly in the flow of work. The solution was embedded across key processes and integrated into the customer’s learning management system.
- tts performance suite gave content developers full control over the content lifecycle—from authoring and review to approval and publication—ensuring consistent quality and governance.
- iLearnERP partnered closely with customer SMEs, providing hands-on instructional design, aligning content to business needs, translating processes into learner-friendly materials, and supporting both live and remote training delivery.
In total, over 450 learning topics were developed and released to users, supporting a blended learning approach that combined digital resources with live training sessions.
A Partnership Built for Measurable Results
The collaboration between the customer, iLearnERP, and tts digital adoption solutions delivered measurable success:
- 1,200 end users trained.
- 450+ digital learning assets created, providing on-demand access to business process training.
- Faster onboarding and higher user adoption, thanks to role-specific learning paths and contextual workflow learning.
- Successful go-live of JDE E1 9.2, with leadership and end users crediting the smooth transition to the structured training program.
Outlook
This success builds on the customer’s long-standing partnership with tts, which continues today across the broader enterprise. Additional business units are leveraging tts performance suite to support JDE upgrades and product lifecycle management training content, extending the impact of this collaboration across the organization.
Combining iLearnERP's training expertise with tts performance suite made a real difference. Our team felt prepared going into go-live, and that confidence has carried through in the months since.
About the Customer
The customer is a global industrial manufacturer that designs and manufactures specialized equipment and complex engineered products for demanding work environments. The organization operates through multiple business segments and serves public-sector, commercial, industrial, and enterprise customers. It focuses on delivering durable, high-performance solutions that improve safety, productivity, and uptime for customers worldwide.
Like this global manufacturer, more than 6 million people already use tts performance suite — powering successful UPK replacements and beyond. Arrange your personal demo now — free of charge and with no obligation.