The outcome – intuitive learning content for 2,000 users and all roles
Various departments are currently responsible for developing and maintaining learning content. Trained authors create content efficiently, publish it with ease and thus generate added value for the entire organization.
Lilianne Solleveld oversees processes and considers the tts performance suite and advice from tts to be valuable support. “Being able to develop learning content easily is important to us. Help functions need to be context-sensitive and tailored to the various roles in our administrative departments,” she explains. “No sooner had we rolled out MS 365, than tts was on the case, preparing the corresponding training modules for us. Everything went smoothly.”
The new set-up was particularly helpful during the pandemic when so many staff suddenly had to work from home. Today, the tts performance suite offers the approximately 2,000 users training modules and ad hoc support for numerous applications and functions, even ones that are not part of the MS suite – all with comprehensive statistics on usage and without any need for a help desk.