Finding a knowledge system that adds value for new employees and long-time users
Proper lease management at ALD means understanding and properly utilizing the company’s systems, processes and procedures. Doing so requires both initial learning and performance support for active users. The search began for a system that could do both.
In the process, the business change managers from ALD Automotive in the Netherlands spoke to their Belgian counterpart, who had already implemented tt performance suite. The Belgian endorsement was enough to convince the colleagues in the Netherlands that tt performance suite would be the best possible solution there, too.
tts began by designing an easy-to-use, branded eLearning template for ALD’s onboarding. It then trained twenty-plus content matter experts at ALD on how to use tt knowledge force, the component that enables the design, creation and publication of content in tt performance suite. The next step was to roll out tt performance suite’s QuickAccess clients, providing contextual, moment-of-need support for Miles Ria users.
The result is a knowledge management strategy that is two-pronged: a one-size-fits-all approach to onboarding and user support tailored to individual functions. ALD’s experts were able to create 100 percent of the content for eLearning, training before go-live, and performance support.