Heidelberg, November 22, 2022 – Staff who are newcomers to a digital workplace quickly feel out of their depth, particularly when they are introduced to it in a hybrid working environment. A digital adoption solution can help by offering support across all applications and harmonizing the digital employee experience in hybrid work scenarios. tts a leading provider of digital adoption solutions, today announced that it has been identified as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Digital Workplace Applications*. tts was named in the Digital Adoption Platform category.
The digital workplace is becoming an indispensable component and driver of digital transformation for an ever-growing number of organizations. Ultimately though, this kind of working environment is not just about giving staff easy access to all the applications, data, tools and collaboration functions they need for their daily work. It also gives workers the flexibility they want so they can switch between working in the office and from home at any time and without any limitations.
“All the same, that dream combination of higher satisfaction and increased productivity doesn’t spring up automatically “, points out Dr. Rolf Zajonc, Managing Partner at tts. “In fact, you often see conflicting effects.” This can happen, for example, if onboarding has to be done remotely, or when staff working from home have to cope with countless new cloud applications, feel overwhelmed by the constant updates and changing functions, and get the sense they have been abandoned.
When the digital workplace is being rolled out in a hybrid work environment, there is a particularly high risk that the digital experience for users based at home will quickly deteriorate, with “new work” being experienced as a disadvantage. “Organizations are therefore well advised to roll out their digital workplace in tandem with a digital adoption solution. This will help staff with any questions they have about workflows or regulations – no matter what application they are working in. When integrated into hybrid work models, it also ensures a uniform experience,” explains Dr. Zajonc, who is not alone in this view.
“The need for cross application guidance and analytics is critical to digital transformation and improved employee experience”, is one of the drivers Gartner® states in the Hype Cycle for the Digital Workplace Applications 2022. Furthermore, Gartner® says: “DAPs improve adoption and usage supporting organizations digital transformation objectives. It provides consistent user experiences that help users complete work efficiently.” Accordingly, the study concludes that digital adoption platforms have a “high” benefit rating and “are relevant for any organization in any vertical”.
Dr. Zajonc believes there are many reasons why the study’s findings point in the right direction. “According to us, the fact that Gartner® has recognized tts as a Sample Vendor in its Hype Cycle report and forecasts a market penetration of five to 20 percent for digital adoption solutions in the next two to five years is great news for us and reaffirms our own outlook,” he states. “We believe that it overlaps with our observation that digital adoption solutions are increasingly being seen as a strategic key to the successful deployment of new technologies and that first movers can gain decisive advantages from using a digital adoption solution.”
Gartner® published its “Hype Cycle for the Digital Workplace Applications” on August 1, 2022.
*Gartner®, “Hype Cycle for the Digital Workplace Applications”, Matt Cain, Lane Severson, August 1, 2022.
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tts digital adoption solutions
The roll-out of new software and the digital transformation can only be successful when the processes and technologies involved are customized to the people using them. The tts performance suite supports your employees as they perform their actual tasks. If they have any questions, the digital adoption solution offers real-time support for complex business processes and IT applications. The tts performance suite gets the digital transformation going – ensuring the success of your software investment.
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