It’s easy for users and authors too!
Users can access content either via a context sensitive user interface (QuickAccess) that serves as a single point of access for all enterprise-wide sources of knowledge or via a portal; no matter which Moment of Need, which level of detail whether the content has been created with tt performance suite or not, is on IT or Non-IT topics, or lies within the tt performance suite repository or in any other knowledge portal.
Authors will find a state of the art authoring environment including single source recording resulting in at least 3 different output formats, a repository that facilitates maintenance with version management and workflows, and multiple structuring possibilities.
Let’s look at how you can successfully implement this model and how tts as a partner of Apply Synergies covers all 5 Moments of Need with its award-winning performance support solution tt performance suite.
How do the 5 Moments of Need relate to authors creating content in tt performance suite?
When new applications are rolled out or new concepts are established it is essential that employees find all relevant information starting day one.
- tt performance suite allows authors to create simulations at the click of a button.
- Import export functions facilitate translation processes.
Different levels of knowledge can be gratified by establishing different roles for basic and advanced knowledge.
tt performance suite enables quick creation of context-sensitive step-by-step- guidance, e-learnings and detailed information with one single recording. Therefore different levels of knowledge detail can be serviced quickly.
This moment is an ideal case for user-generated content as users who have once solved an issue can provide their peers with the solution. Also, helpdesk and support employees can act quickly in response to suddenly arising needs by creating information easily with the help of the recording function. Most importantly, content can be released and made available immediately at the click of a button.
With the speed of change businesses face today, the fifth moment of need is a real challenge for authors in their strive to keep learning objects up to date. A re-recording function within the authoring environment facilitates maintenance of content. Supported by customizable workflows content can be released and made available in real-time.
Frequently Asked Questions
Our tool can handle almost all office and business critical applications both desktop and web based, whether they are standard software or custom built. No add-ins plugged into individual applications are necessary and the mechanisms work consistently across all applications.
Within QuickAccess keywords can be entered in the suggest search field. Alternatively content can be structured into different topics, courses or along processes in the portal. Also, QR codes NFCs, I-beacons, image recognition technology ect. can be used as context to trigger curation of content.
Watch webinar recording:
"When do you actually learn? The 5 Moments of Need™"
You missed the webinar on "When do you actually learn? The 5 Moments of Need™" or would like to share this exciting information with your colleagues? Feel free to watch the recording or share this link!