Successful and smooth transition from Oracle UPK
The challenge
In the past CSS had produced training materials with Oracle UPK (User Productivity Kit). When it became apparent that Oracle intended to discontinue support for the product, CSS was forced to look for an alternative technology.
The solution
"Our search for a local partner with a solid international background ultimately led us to tts. One of our motivations to pick tts performance suite was the superior cost-benefit ratio when it comes to the production, curation and maintenance of content. The professional consultancy services offered by tts are another area where we identified a significant added value.” Says Andreas Schulz, e-learning specialist at CSS.
“The range of applications covered by tts performance suite as well as the user-friendly design also tipped the decision in favor of tts. The technology allows to effortlessly combine various didactic concepts into individualized and target group-specific training packages. The centralized management of roles and authorizations supports seamless collaboration of all individuals involved in content creation. With tts performance suite, any digital content (be it legacy UPK, new tts performance suite or from other sources) can be distributed to end users throughout CSS Group in a fully contextualized way at the "moment of need" – and all that practically at the touch of a button.”
One reason for switching from Oracle UPK to tts was the significantly better cost and benefit ratio of purchase, operation and maintenance. One noteworthy added value is the professional advice provided by tts.
The first task was to securely integrate existing UPK content into the format of tts performance suite. In this phase tts needed to demonstrate the ability to replicate legacy functionality of the UPK software and enhance it further. Using tts performance suite` customization options in the area of template creation and centralized management based on an authorization concept where key features.
Significant additional value - compared to UPK – is expected because of the Performance Support component in tts performance suite. It provides users with access to any relevant digital content (e.g. e-learnings, links, step guides) relating to their actual working context at the all-important "moment of need". Workload for 1st level support goes down, when users are able to find help “in the moment of need”.
CSS added to the user experience by uploading of-the-shelf learning content for Microsoft Office. The suite's vast customization options in the area of template creation, along with the reusability of content elements ultimately convinced CSS that they had made the right choice. The integration of UPK content went like clockwork and was completed within schedule.
See for yourself and arrange a demo appointment now. Our team will be happy to show you how to take advantage of the tts performance suite for your business. Simply fill out the form - we will get in touch with you as soon as possible.