Use IT systems with confidence in everyday work
What a good IT learning opportunity changes in everyday life
Digital learning and assistance offerings demonstrate how typical tasks are carried out in the system. Employees can specifically consult when they are learning something new or performing a task – instead of sifting through general documents or relying on an available colleague.
Role-based learning content provides the fundamentals that new employees need for their tasks. This offers a comprehensible entry point that teams can repeatedly utilize, instead of having to explain the system basics anew with each new hire.
If releases or processes change, several learning and support offerings may be affected. A structured content foundation makes it easier to review relevant materials and update them as needed – for existing teams as well as for the onboarding of new colleagues.
From learning concept to concrete help in everyday work
When learning concepts and technology run separately
- IT specialist content is shared as lengthy documents or individual courses. Employees must determine what is important for their role on their own.
- The learning concept and content technology are planned separately. L&D must coordinate the transition from the learning idea to the finished content.
- With releases and process changes, content must be found, reviewed, and adjusted individually at multiple locations.
- Support ends with the rollout. New employees and existing teams separately seek out learning and support offerings for their daily work.
When conception and technology come together
- tts translates IT content didactically into comprehensible, role-related learning offerings. Employees recognize which steps are relevant for typical tasks.
- tts combines didactic design with the tts performance suite. This allows the learning concept to directly influence the creation of digital learning content.
- The tts performance suite helps to maintain digital content in a structured way and to update it specifically when changes occur.
- tts connects e-learnings, performance support, digital adoption, and learning platforms into coordinated offerings – for the onboarding, daily work, and later changes.
From the learning idea to the digital IT learning offering
Whether you accompany the entire rollout or get involved specifically during ongoing operations, at a release, or when onboarding new employees: The approach is based on your current situation. Learning and support offerings are designed to assist employees from their first contact with the system to later changes.
We analyze roles, tasks, prior knowledge, and typical application situations and define what employees really need to learn.
4. Provide and roll out learning offerings
The content is published according to the target group and integrated into the existing learning and system landscape.
Together we determine which content works best in what format – for example as e-learning, learning nuggets, video, or guides.
5. Assess Impact and Develop Content Further
Usage, feedback, and learning results indicate where content should be adjusted, supplemented, or updated – so that the learning offerings remain relevant in the long term.
The content is published in a target group-oriented manner and integrated into the existing learning and system landscape.
You are in the right place if ...
- … employees may need support with specific tasks even after the system goes live.
- … different roles, locations, or languages need to be considered.
- … IT and subject matter experts have little time to create or keep learning content and instructions up to date.
- … existing training offerings need to be adapted following releases, process changes, or new requirements.
- … they want to clarify how learning and support offerings can assist throughout the entire usage cycle.
In a non-binding discussion, we clarify which roles and tasks need support – during the rollout, in ongoing operations, after a release, or when onboarding new employees. You can start with a single need or existing learning content. Together we determine the next sensible step.