There are currently more than 200 authors involved in KTM and the tts performance suite, creating content for around 2,500 DTSE employees, including:
- Step-by-step guides, including animated screenshots
- eLearning courses with tests, videos and interactive units
- Other documents and attachments on relevant topics
The greatest effects of KTM at DTSE are, first of all, a significantly improved customer experience, since the training and support take less time and staff are interactively involved. Second, the solution takes a considerable load off key users and specialists in terms of responding to inquiries and conducting training.
The end-user components passed the accessibility tests required by the works council, which opens the door for a rollout across the entire Deutsche Telekom Group. Other potential users at Deutsche Telekom AG can conveniently access KTM for any IT application via the Telekom IT shop.
In addition to the option for user-generated content, the upcoming application upgrade is set to introduce handy push notifications that will provide users with information about the company’s current travel guidelines when they book their next business trip, for example. And that won’t be the end of it – in the future, Juliána Fegyveresová intends to continue operating as a committed Tool Owner to discover potential areas of application across the whole Deutsche Telekom Group and thus continue developing KTM.