At SBB, SAP training is divided into four main classic subject areas: Finance and Controlling, Logistics, Project System, Human Resources. Initially, training takes place on a project basis when new applications are introduced, then ongoing standard training courses are generated from the introduction projects for employees who are new to this area of work.
These standard training courses are structured in stages: Newcomers receive an overview of SAP, followed by basic training in individual subject areas, before the actual user training takes place according to work areas. Finally, supplementary training is provided, such as data evaluation or data exports.
As a training environment, SBB has its own SAP training system with special training users, which is identical to the productive system in terms of structure and settings. Exercises and examples are set up in a master client, a copy of which is created for each individual course to ensure that the same starting point is always available.
On a so-called playground, a copy of the productive system, the users can make their first attempts with non-sensitive data with their respective authorisations without being able to cause damage in the real productive system.